Privacy Policy

Within Earth is a destination management company operating across Southeast Asia, with its head office in Kuala Lumpur, Malaysia, and additional offices in the Philippines and Indonesia.

For privacy-related questions, contact us at sales@withinearth.com or write to Suite B-09-04, Block B Megan Avenue 2, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia.

We may collect information you provide directly, including name, company, job title, email address, phone number, country, enquiry details, travel preferences, passenger or guest lists, and other information needed to prepare proposals or deliver services.

When you visit our website, we may automatically collect technical data such as IP address, browser type, device information, pages visited, referring URL, and approximate location derived from IP address.

If you engage our services, we may also process travel-related details such as passport information, dietary requirements, accessibility needs, flight details, and hotel preferences, where necessary to fulfil a booking.

We use personal information to respond to enquiries, prepare proposals, manage bookings and events, communicate service updates, improve our website and services, and meet legal or contractual obligations.

We may also use business contact details to send relevant service updates or marketing communications about Within Earth’s offerings. You can opt out of marketing at any time by contacting us or using unsubscribe options where provided.

We do not sell your personal information.

Depending on applicable law, we process personal information where necessary to perform a contract, take steps at your request before entering a contract, comply with legal obligations, pursue legitimate business interests (such as responding to B2B enquiries and improving services), or where you have given consent.

We may share personal information with trusted suppliers and partners needed to deliver your programme, including hotels, transport providers, venues, guides, airlines, and local operators.

We may also share information with professional advisors, IT and hosting providers, payment processors, and group companies or offices supporting service delivery.

We may disclose information where required by law, regulation, legal process, or to protect the rights, safety, or property of Within Earth, our clients, travellers, or the public.

Because we operate across multiple countries in Southeast Asia and work with international partners, personal information may be transferred to and processed in countries other than your own.

Where we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable data protection requirements and the nature of the services being delivered.

Our website may use cookies and similar technologies to enable core site functionality, remember preferences, and understand how visitors use the site.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

If we use analytics or marketing tags, those tools may collect aggregated or pseudonymised usage information to help us improve performance and content.

We retain personal information only for as long as needed for the purposes described in this Policy, including delivering services, maintaining business records, resolving disputes, and meeting legal, tax, or accounting requirements.

Retention periods vary depending on the type of information and the nature of the enquiry or booking. When information is no longer required, we take reasonable steps to delete or anonymise it.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To exercise these rights, contact us at sales@withinearth.com. We may need to verify your identity before responding. We will respond within a reasonable timeframe consistent with applicable law.

If you believe your privacy rights have been violated, you may also have the right to lodge a complaint with a relevant data protection authority.

Our website and B2B services are not directed to children. We do not knowingly collect personal information from children through the website. Where children’s travel details are provided as part of a booking (for example, family or group travel), we process that information only as needed to deliver the requested services.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy practices of any third-party service you visit or use.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of the website or services after changes take effect constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or how we handle personal information, please contact sales@withinearth.com or use our Contact Us page. Our head office address is Suite B-09-04, Block B Megan Avenue 2, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia.